FAQs

 

WHERE CAN I FIND THE LATEST INFORMATION ON ALIEN FIELD RESEARCH?

 

Any news or information regarding Alien can be found on our website, alien.wtf, or you can sign up for our mailing list to receive updates to your email. Also, you can stay up to date by following us on Instagram.

 

 

HOW DO I SIGN UP FOR THE ALIEN NEWSLETTER?

 

It's easy! You can register on our website by entering your email into the newsletter signup in the footer of every page. You will receive updates on any news or future releases!

 

 

WHAT IF I'M HAVING TECHNICAL PROBLEMS?

 

Email us at sammy@alien.wtf

 

 

WHERE ARE YOUR PRODUCTS MADE?

 

All of our products are designed in California and manufactured in labs in the USA. We take pride in the materials and partners we work with.

 

 

WHERE CAN I FIND YOUR PRODUCTS?

 

Our entire collection can be found exclusively on our website, alien.wtf. We also host seasonal PopUps in various cities across the country! To find out if there is a PopUp near you and to stay up to date on the latest products, please sign up for our newsletter by adding your email into the newsletter signup (located in the footer of every page).

 

 

CAN I CANCEL OR MODIFY MY ORDER AFTER IT IS PLACED?

 

Please double check that all information is accurate on your order before submitting.  Once an order is placed, we are unable to guarantee that changes can be made. If you do make a mistake on your order, please reach out to sammy@alien.wtf right away.

 

 

WHEN WILL MY ORDER SHIP?

 

Orders are typically processed within 2 business days of purchase. Shipping times vary based on destination and shipping method, but we strive to get your next favorite outerwear piece to you within 3-5 business days. International (non-US) orders will take additional time.

 

 

WHAT IF MY ORDER ARRIVED DAMAGED?

 

If you receive any damaged items in your shipment, please notify our customer service team right away by contacting sammy@alien.wtf  Damages must be reported within 5 days of receiving the item to be considered for a replacement or refund.

 

 

WHAT IF MY PACKAGE IS LOST?

 

If your package is lost in transit, please reach out to us right away at sammy@alien.wtf

All shipments delivered to the correct shipping address on order are no longer the responsibility of Alien Field Research.  We cannot be held responsible for lost or stolen packages after delivery.

 

 

WHAT IS YOUR RETURN POLICY?

 

All purchases are final.